For every milk in a bottle we pick up from Schoch Dairy to deliver to you we get charged a $2 deposit. We don’t mark it up or charge a processing fee to refund it, but we do have to collect it.
The most common response we hear is; “why do you collect a deposit? I’m going to leave bottles out?”
Your order is paid in advance before we deliver and the bottle deposit is issued after we pick up the bottles.
Due to the nature of a delivery service, we don’t do the financial transaction at your door. It’s a “drop” of a package of eggs or a bottle of milk. What can happen is people do not leave their empty bottles out.
If you left 2 bottles out you will get a $4 dollar refund. Some people didn’t leave any bottles out….one person left out 19!!
How Refunds Work:
For One Time Milk Deliveries that leave out a bottle, we refund the money the next business day after the delivery.
For subscription customers; any bottle(s) we pick up are credited to your next delivery. If you cancel your subscription any outstanding bottle credits with The Egg Drop are refunded to your subscription payment method. If you have bottles left over after your subscription has ended you will need to take your empty bottles to Schoch Dairy (or participating grocery store) to receive your refund.